What is a standard size room?


A standard room size is approximately 3.3 x 3.3m2 or the size of a small bedroom. Rooms such as lounge, dining, family & media rooms are quoted at two or more standard rooms. Eg.1 Lounge Room + 2 Bedrooms = 4 Standard Rooms.




What is your method of cleaning?


We use state of the art truck mounted equipment and safe eco friendly cleaning products. The hot water extraction method (steam cleaning) is a powerful cleaning solution that extracts deep-down dirt, dust, allegers & odours.




Will cleaning my carpet remove all stains?


Our technicians are trained to assess, treat & eliminate as many stains and spots as possible! Unfortunately we cannot guarantee that all stains will be removed. There are some substances that will permanently discolour, damage & stain carpet fibres.




How long will it take for carpets to dry?


The weather, humidity, carpet thickness, air flow, room temperature and condition of carpet can all affect dry time. Generally anywhere between 6 -12 hours. There are things you can do to speed up the process! Use fans & open windows/doors to create cross ventilation.




Do I need to move furniture?


Please remove small items, breakables, toys, power cords & pot plants prior to arrival. Our technicians will move items such as floor lamps, small tables & chairs. Furniture such as beds, dressers, tv units and heavy items can be moved but are not included in the estimated price. If you require this service please let us know upon booking to allow extra time.




Do I need to be at the property?


Many of our customers feel perfectly comfortable leaving our cleaning professionals unattended while they get the job done.Note: payment is due prior to arrival. There are a few options: 1. Our technician can meet you at the property to gain access. 2. Leave a key in a designated place at the property. 3. Have a nominated person allow access to the property.




Are there any hidden costs?


We aim to give you the most accurate online/phone quote as possible. Occasionally the total “Estimated Quote” may be increased due unforeseen circumstances. It is important to provide us with the correct information on initial enquiry. Factors such as heavily soiled areas, mis-communicated size of area & stubborn stains can all affect the cost. We charge a 2.2% credit card fee if paying by credit card.




What are your payment options?


We accept credit, debit cards & cash payments. You have the option to pay in person, over the phone or we can an email a 'payment link'. Payment is due prior to commencement of the job. We are waiting on afterpay & zip pay to be available for our services. Stay Tuned! Only commercial clients are offered a direct deposit option. We charge a 2.2% credit card fee if paying by credit card.




Is Fresh Carpet Cleaners insured?


Fresh Carpet Cleaners Newcastle has your safety and property covered with public liability, and property damage insurance. We follow OHS procedures and standards with all commercial jobs.





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