TERMS + CONDITIONS

These terms and conditions constitute the full and complete service agreement (the "Agreement") between you (the "Customer") and Fresh Carpet Cleaners Newcastle 'Fresh' 'We' of PO Box 209, Bogangar NSW 2487 Australia for the provision of services by Fresh Carpet Cleaners.
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

1. Carpet and Upholstery Cleaning Services

a.Subject to the terms of this Agreement, 'Fresh' agrees to provide carpet and upholstery cleaning services (the "Service") to the Customer at an address specified by the Customer (the "Premises").b. The Service will be for such carpet cleaning and upholstery cleaning services as agreed with the Customer at the time of booking.c. 'Fresh' will provide one or more carpet cleaning technicians (the "Carpet Cleaner") to attend the Premises to provide the Service at a time and date mutually agreed between 'Fresh' and the Customer (the "Service Time").d. We endeavour to provide the service faithfully, diligently and in a timely and professional manner.

2. Job Quotations

a. The actual price payable by the Customer is the quoted price provided by Fresh Carpet Cleaners.
b. Any price quoted by Fresh is an estimate only based on our experience, without inspection, and based on information provided by the Customer.
c. Quotes are valid for a period of 30 days from the date of the quote.
d. The quote we provide over the telephone, via email through the internet on the Fresh Carpet Cleaning website, is based on information provided by the Customer to Fresh, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions.

If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
e. The Technician may quote extra after inspection if there are extra rooms or areas that we were not informed of during the quotation process or if the condition of the carpet or upholstery is deemed to be different from the information provided by the Customer.
f. The Technician will confirm the price with the Customer before work commences.
g. When the Technician arrives at the Premises they will inspect the areas the Customer has requested to be cleaned.
h. Maximum room size applies for advertised or quoted 'per room' pricing structures. Maximum room size is 14 square meters and is based on a standard furnished room. Rooms less than 14 square meters will count as 1 standard room. Rooms over 14 square meters may count as 2 or more standard rooms.
i. Carpeted steps are quoted per step.
j. Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions.
k. General spot and stain removal is included in our carpet and upholstery cleaning price and the steam cleaning process.

j. Quotes given are based on standard room size. A standard room size is approximately 3.3 x 3.3m2 or the size of a small bedroom. Rooms such as lounge, dining, family & media rooms are quoted at two or more standard rooms. Eg.1 Lounge Room + 2 Bedrooms = 4 Standard Rooms.

3. Bookings

a. The Customer may make a booking either in person, by telephone, email or on the Fresh Carpet Cleaning website or social media pages.b. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers.c. Fresh provides all estimated quotations at the time of booking.d. Fresh reserves the right not to accept a booking for any reason or increase the estimated quote upon arrival. 

4. Customer Representations and Warranties

The Customer represents and warrants that:a. it will provide a safe working environment at the Premises for the Technician to perform the Service;b. the Technician will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;c. it will provide the Technician with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Technician to provide the Service;d. it will advise Fresh prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.e. it is authorised to use the Premises and obtain the provision of Service;f. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. Health and Safety Risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:a. the Technician is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;b. the Technician may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Technician a risk to health and safety.c. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry.d. the Customer must agree to keep children or dependents away from any equipment or hot water being used as a part of the carpet and upholstery cleaning process.e. the Customer must ensure that the environment that the Customer is inviting the Technician to work in, is a safe environment free from electrical or structural hazard.f. carpet cleaning solutions should be considered hazardous, and are not for human consumption.

4. Stain Removal

a. The Technician will inspect the carpet, upholstery, rugs and stains before the Service commences.b. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Fresh and their Technicians do not guarantee stain removal for permanent stains.c. Fresh cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.d. The Technician may deem it 'un-feesable' to remove a particular stain or mark on the carpet when compared to the cost of replacement.

4. Cancellation Fees and Other Charges

a. The minimum charge for any Service is $85.00.
b. Surcharges may be charged on any Service booked for weekends, after hours and public holidays.
c. The Customer must telephone Fresh prior to 4pm on the business day before the Service Time, if they wish to suspend, postpone or cancel the booking.
d. In the event that such notice has been given, Fresh will endeavour to reschedule the Service if required.
e. In the event that the Customer does not provide notice prior to 4pm on the business day before the commencement of the Service, the Customer agrees to pay a cancellation fee (minimum of $85.00 excl. GST) for administrative costs and loss.

f. Credit card fees of 2.2% applies to any payments made by credit card. 

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